Refund policy
Refund Policy
All sales are final on made-to-order items.
Every product in our store is custom printed and made to order specifically for you. Because of this, we do not accept returns or exchanges for the following reasons:
- Incorrect size selected by the customer
- Change of mind or preference
- Ordering the wrong item
We encourage you to review our size guides carefully before placing your order.
Damaged or Defective Items
We stand behind the quality of every product. If your item arrives damaged, misprinted, or with a manufacturing defect, we will make it right.
To request a replacement or refund:
- Contact us at amazinggraceessentials@gmail.com within 30 days of delivery
- Include your order number and clear photos showing the defect or damage
- We will review your request and respond within 2–3 business days
Approved claims will receive either a free replacement or a full refund — your choice.
Wrong Item Received
If you received an item that is different from what you ordered, please contact us within 30 days of delivery with your order number and a photo of the item received. We will send the correct item at no cost to you.
Lost or Undelivered Packages
If your tracking shows delivered but you haven't received your package, please check with neighbors and your local post office first. If the package is still missing, contact us within 15 days of the marked delivery date and we'll work with our fulfillment partner to resolve it.
If a package is returned to sender due to an incorrect or incomplete address provided at checkout, a reshipping fee will apply to send it again.
Non-Defective Returns
We do not offer refunds or store credit for buyer's remorse, sizing issues, or items that match the product description and photos shown on our site.
Contact Us
Questions about your order? Reach us at: amazinggraceessentials@gmail.com
gracelibertyessentials.com